Where do your products originate?
Our product is originated from Jodhpur, Rajasthan, which is world famous place for its craftsmanship.
What wood do you use ?
We use different kinds of hard woods, depending on the item being manufactured. Sheesham (she sham) botanical name dalbergia, latifolia is the wood of choice for the majority of our production. A rosewood indigenous to India, it is hard, durable, heavy, has a densely packed grain, with warm rich tones. Other woods used are, Mango Wood, Acacia wood & Teak Wood.
Is your wood seasoned?
All our wood is pressure treated to remove infestation. Subsequently, to prevent warping it is seasoned, using the kiln dry process to lower the moisture content to 7, 8%.
What about construction and finish?
We realize quality of construction and craftsmanship defines the appeal of each furniture piece. The wood joinery and finishing techniques used reveal the long lasting durability of our furniture. Tongue and groove and mortise and tenon joinery are used extensively. Wood is then stained, sealed and a protection coat is applied to the finished piece. No item is passed until it goes thru a detailed inspection, a rigorous process.
How do you package?
What good is a product if it arrives damaged at your or your customer's door? Depending on the item, we generously use a combination of foam sheets, bubble wrap, foam corners and finally the product is packed in pressure tested corrugated sheets or boxes.
Are finishes in collections identical?
Our product is rustic and hand finished. Pieces will have a consistent overall look; however there will be some variance. Wood grain, texture and tones will vary from piece to piece due to the nature of the wood and its hand finished processing. The look will be similar, without being identical, which gives it that "one-of-a-kind" distinction.
What is considered natural distress?
Natural cracks within the wood, knots, indentations and other superficial imperfections, all constitute natural distress. Since our furniture is hand made there are elements of that process of construction (such as filled nail holes etc.) which are visible, upon close inspection. That blends in with the look of our furniture and adds to the rustic charm.
When do you bring out new lines?
Our in-house design staff is continuously studying trends, directions and demographics. Based on their research and feedback New products are constantly being introduced and added to already established lines. You will usually see such introductions before market.
How long do you take to process an order?
After an order is finalized, normally about 3 to 5 weeks for orders, for individual products please check product delivery schedule.
Does the Company sell to the public?
Yes we do sell to the public & we do wholesale too. If you are an individual interested in our furniture you may contact us at email@example.com or for wholesale please drop us an email at firstname.lastname@example.org
Do you take custom orders?
Yes if the quantity is large enough. Our design staff will work with you to create what you have in mind. Before production starts we will ship you samples if so desired. These items will not be sold to the general public for a mutually agreed upon time period. Customers who have gone this route report excellent sales due to the exclusivity of designs.
What are your strengths as a furniture manufacturer?
Proven saleable products at a price a consumer can afford, built with pride and confidence. An organization at the forefront of design and craftsmanship, a company where promise and performance always comes together.
From time to time the furniture will need to be waxed. This should be done using a soft cloth and beeswax, which you should then buff using a soft lint-free cloth. Always work in the grain, and do no use silicon-based sprays or polish.
Spills & Stains
Although our furniture is dry-kilned and treated, we advise you not to place anything hot or wet directly onto the surface as staining may occur, so try to use protective mats or coasters. Should you spill any food or liquid on the wood, wipe it off immediately with a dry cloth. If the wood becomes marked, gently rub it down with extra fine wire wool in the direction of the grain, and restore the finish using beeswax.
Position your furniture away from direct sunlight and head, where practicable. This will protect the wood from fading, and help avoid any cracking and movement in the joints.